Gosu Upskill by Gosu Academy
We build custom training games around the situations your employees face at work. They practice the decisions that matter in an experience shaped around your organization.
Custom training games for the workplace.
Gosu Academy works with universities, businesses, and government partners
Why practice matters
People can finish a course and struggle to recall it when the job calls for it. Without opportunities to use the learning, information fades after the session ends.
That is the forgetting problem. We build training games that bring people back to the decisions they need to remember, with opportunities to practice and get feedback.
See what practice can look likeAn illustrative forgetting scenario
A customer conversation. A shift at the front desk. A decision about a suspicious email. Explore the games to see how workplace situations become training.
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Speak with an AI customer who responds to what you say. Work through a difficult conversation, then get feedback on your approach.
Handling objections and keeping a difficult conversation on track.
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Step behind a hotel front desk and work through a guest's arrival. Practice the welcome and booking checks while using the hotel's systems.
Guest service, reservation checks, and guest privacy.
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Take a field operator's shift. Inspect equipment and use your radio and notebook to build a clear account of an abnormal condition.
Recognizing abnormal conditions and reporting evidence clearly.
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Navigate a new hire's inbox under pressure. Decisions about suspicious links and password requests shape what happens next.
Spotting phishing attempts and responding to security risks.
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Make insurance recommendations and see how they affect the people and businesses in a simulated city.
Matching recommendations to client needs and documenting the reasoning.
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In development
Investigate a flagged transaction using customer records and case evidence, then put your decision into writing.
Recognizing red flags and supporting a verdict with evidence.
Have a different training challenge?
Explore more on Gosu UpskillBuilt around your organization
We build custom training games and simulations around your roles, procedures, and learning goals. Your subject experts help shape the scenarios and define what good performance looks like.
Discuss your trainingPractice the technical work and the procedures behind it.
Practice how people communicate and respond under pressure.
One scenario can train both: follow the right procedure while handling the conversation around it.
Rehearse the role before the first shift.
Try a first shift in FrontlineRefresh skills and practice new procedures.
Practice a security decisionObserve decisions and identify coaching needs.
Explore an investigation in The DeskThese are some of the settings we can build for. Every simulation starts with the work your team does and the situations they need to handle.
Venue operations & crowd safety
Discuss training
Guest service & front desk
Clinical practice & patient communication
Discuss training
Safety & field operations
Financial crime & customer decisions
Client advice & claims
Property sales & client advisory
Site safety & equipment procedures
Discuss training
Product knowledge & customer service
Technical support & customer retention
Warehouse operations & supply chains
Ground operations & safety procedures
These are examples. Tell us about your sector and the skills your team needs to practice.
We work with your team through the build. The scope and delivery plan follow the skills you want people to practice.
Identify the tasks that matter and agree on what good performance looks like.
Map the scenarios with your experts and choose how employees will practice.
Develop the game, review it with your team, and refine it through playtesting.
Roll out the experience and use player feedback and the agreed measures to guide improvements.
We design for the people taking the training. Controls and guidance are part of the experience, and we test them with the intended audience.
Yes. Your team helps define the situations, the available decisions, and the standards the game should teach. We review the content with your subject experts during development.
We'll walk through examples, discuss your training need, and explore what a custom game could look like for your team. You can bring an existing course or a specific workplace challenge.
Gosu Upskill
Bring us a situation they need to handle well.
We'll show you how it could work as a game.
